Cancellation & Refund Policy

You have the right to cancel an order within a reasonable time, but only before the
order becomes an “Accepted Order”. Otherwise, these orders will not be refunded.
Customers can cancel an order by contacting us. On a case-by-case basis, we reserve the
right to agree to cancel any order and will inform you once this has been done. You will
not be charged for any orders which have been canceled in accordance with this clause.
Any payment made prior to an order being canceled by us will be reimbursed using the
same method as used to pay for your order.
Any order canceled after it becomes an “Accepted Order” will be charged to you. The
Ourkg Fleurs alone will determine whether an order is an “Accepted Order” or not.

In the event of full cancellation of a confirmed order within the time limits set out
above, we will refund your order.
If the item received is not in good condition, the customer must notify The Ourkg Fleurs
within 48 hours upon receipt and provide proof to justify the complaint.
As we are unable to control the environment into which any perishable goods may be
placed once delivered, beyond this time limit we cannot offer a refund or replacement.
Once flowers have been ordered or an order has been started, we are unable to issue a
refund.
Should an order be refused by the intended recipient, the customer shall not be entitled
to a refund.
It is the responsibility of the customer to ensure that all delivery details are correct prior
to the delivery date. In the event that upon arrival at the given location, an order cannot
be delivered due to reasons outside our control (e.g., a hospital department does not
accept flowers, the recipient is not known at the address), the customer shall not be
entitled to a refund.
Where there is a query regarding a refund, we will review each case individually and will
endeavor to come to a fair and amicable solution.